Wine Before Five
Because Life is Good. And Sweet & Short.
Another encounter with one of those warm and fuzzy geeks this week. This one didn’t sign off as Pablo from WordPress.com did: “Happiness Engineer,” but he did try hard to keep me happy. Throughout our online chat he patiently did his best for forty-five minutes to both resolve my problems with Comcast (which he did: Hurray!) and to keep me happy with his intermittent pleasantries.
“I am here to provide you with excellent customer service today, Emma Ann.”
“You are very much welcome for that appreciation, Emma Ann.”
“Thank you for verifying that information, Emma Ann.”
“Kindly close all your windows, then kindly open another one, Emma Ann.”
Mid-conversation, though, he decided to change my name. No, he didn’t mistake me for another client, because we were still discussing the same problem – and again, I must note, he did work diligently until it was solved. But I became Esther.
“You’re very much welcome, Esther.”
“If I may ask, you are using Safari, Esther?”
But then I became Emma Ann again.
“I greatly appreciate your patience and cooperation, Emma Ann. Before we part ways, I want to be certain we have resolved all your needs to discuss.”
I thanked him profusely for his excellent customer service, patience, diligence and time. Each time I said “Thank you,” though, he re-thanked me for thanking him. Then I thanked him again. Then he thanked me again for thanking him. The thanks were endless.
I couldn’t hear his voice, but as we thanked each other, I could clearly picture him in my mind. “Hello? This is Peggy.”
Finally, I was determined to be free. I said, “Thank you very much for the excellent service, and-I-am-closing-my-online-chat-window-now-Have-a-good-day.” Before he could answer, I clicked that X with lightning speed. I can only take so much courtesy in one day. I was confused by that point on whether I was Emma Ann or Esther.
But I knew I was very much greatly appreciated.